Health & Pharma Archives – unicommerce.com #1 Cloud based E-commerce Software Solutions to manage Order, Inventory, Warehouse Fri, 11 Aug 2023 06:49:39 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.2 https://infowordpress.s3.ap-south-1.amazonaws.com/wp-content/uploads/2021/08/03105610/favicon.png Health & Pharma Archives – unicommerce.com 32 32 How Honasa Consumer, the parent company of Mamaearth, attained a 99.99%+ order fulfillment https://unicommerce.com/cases/case-study-mamaearth-natural-skin-care-products-india/ https://unicommerce.com/cases/case-study-mamaearth-natural-skin-care-products-india/#respond Fri, 13 May 2022 09:27:14 +0000 https://unicommerce.com/?post_type=project&p=264116 The post How Honasa Consumer, the parent company of Mamaearth, attained a 99.99%+ order fulfillment appeared first on unicommerce.com.

]]>

How Honasa Consumer, the parent company of Mamaearth, attained a 99.99%+ Order Fulfillment rate for its D2C operations using Unicommerce

mamaearth case study
about mamaearth skin care products

Company Overview – Mamaearth

Founded by Varun Alagh, Honasa Consumer, the parent company of personal care brands, Mamaearth, The Derma Co, and Aqualogica, was started with a mission to offer a line of 100% toxin-free products for mothers and infants. As the name suggests, the brand strives to provide natural products with magic and a blend of natural ingredients.

Since Mamaearth is quite popular among the parents in India, there has been a surge in the demand for their products, especially after the pandemic. As the brand observed the rapid hike in the demand, the solution that they were using started to break and resulted in data inconsistencies and operational hassles, which made them search for a platform where they can manage order and inventory across channels and segregate orders as per the regional locations.

Challenges : Process, Operations & Management

  1. Unsynchronized inventory operations, and issues in data sanctity & reporting
  2. Facing difficulties in managing orders in bulk
  3. Difficulty in handling the order returns
  4. Unable to create B2B e-invoices as per Govt. regulations
  5. Witnessing problems in enabling dynamic QR code on B2C invoices
  6. Having trouble in segregating multiple orders city-wise
  7. Inconvenience in capturing errors while generating AWB number
  8. Required a robust ERP integration with SAP to streamline overall business operations

Collaboration with Unicommerce

1. Centralized System:
Complete automation: One of the most crucial aspects of Unicommerce’s association with Mamaearth was that it centralized the value chain operations and enabled synchronized & automated processes across multiple brands, including Mamaearth, The Derma Co, and Aqualogica.

2. B2B Enhancements
Discount grouping: Striving to have personalized prices/discounts for different channels/customers, Mamaearth wanted to create discount groups. Unicommerce introduced a feature — discount grouping — through which the same SKUs can be sold to various customers at multiple price ranges.

Bulk orders: Mamaearth didn’t want to enable the automatic inventory allocation option for bulk orders. Unicommerce provided a feature (for B2B orders) through which the brand was able to create orders in bulk by default and prioritize their order fulfillment needs. The brand named/marked the channel as BULK. While fulfilling bulk orders became easier, Mamaearth processed up to as high as 10,000 items in an order.

3. Enhanced compliance with government regulations
E-invoicing & E-way bill: Mamaearth was able to follow the E-invoicing compliance by the Indian Govt. through Unicommerce’s unified panel as it enabled them to process B2B transactions via the NIC portal. Furthermore, Unicommerce also enabled Mamaearth to generate the E-way bill seamlessly, letting them deliver goods with utmost ease.

B2C invoices: As per the compliance by the Indian Govt., Unicommerce provided the QR code for B2C invoices. With this feature, Mamaearth was able to let the customer scan the QR code and make online payments in case of COD orders.

4. Returns Management
Minimized returns: Being the most cumbersome task, it was difficult for Mamaearth to manage their order returns. But with Unicommerce’s returns management feature, they enabled 100% visibility of stock movement, and a faster inventory turnaround while attaining a drop in returns by 300%.

Significant reduction in customer-initiated Returns: Moreover, Unicommerce’s robust quality check process minimized any sort of customer-initiated returns.

5. Order Processing & Logistics Management
Filter feature: As Mamaearth observed a rapid hike in their sales from both tier-1 & tier-2 cities, it became difficult for them to bifurcate the orders. With Unicommerce’s filter option to filter cities, the brand was able to segregate the orders based on the regions. This enabled the brand to plan its inventory across 9 warehouses while ensuring next-day deliveries in tier-1 cities and >=3 days for tier-2 & tier-3 cities.

Error log feature: Mamaearth used to face certain errors while generating AWB numbers with respect to third-party API integration. With Unicommerce’s Error Log Feature, they are able to detect the errors and download the data for reference that mentions where the problem occurred, letting them solve it easily.

6. Robust ERP Integration with SAP
As the brand has a wide reach in both online and offline markets, there was a dire need to manage regular business operations; the brand needed a full-fledged comprehensive tech stack and a centralized system to manage the same. Unicommerce helped Mamaearth in getting a seamless integration with SAP to help the brand to streamline its overall operations.

Impact on the Business – Then and Now, How the things changed

After their association with Unicommerce, Mamaearth observed incredible results and a drop in returns by 300%. The automation in the e-commerce operations empowers them to sell their products over 6 platforms including, Amazon Flex, Flipkart smart, Magento 2, Tata CliQ, Myntra PPMP, and Unicommerce’s custom channel for B2B order management.

Coming over to the Warehouse management system of Unicommerce, Mamaearth has experienced exponential growth and was able to expand its portfolio while managing 9 warehouses across locations. Furthermore, the centralization of warehouse, inventory, and order operations resulted in an order growth of 144% in the short span of 8 months.

The simple yet robust tech infrastructure of Unicommerce allowed them to handle a live inventory count of 8.7M+ all while increasing their fulfillment rate to 99.99%+, which has assisted the brand to employ result-driven performance. The real-time inventory management and comprehensive automation ensured that the brand was easily able to scale up to achieve 3M+ dispatches/month.

Request a Demo

Hassle-free Business | Higher Sales | Lower Operations Cost

[contact-form-7]

“We believe that technology will continue playing a critical role in our growth journey. Having Unicommerce as our technology partner for our e-commerce order management has been instrumental in building the right efficiencies in our supply chain operations. They have an evolved e-commerce focused supply chain solution and their ability to meet evolving business needs of this space makes us confident of the value that Unicommerce will keep adding in our next phase of growth.”

Avinash Dhagat

Vice President - Operations, Honasa Consumer Pvt. Ltd.

Automated order operations resulted in a 99.99%+ fulfillment rate

Real-time inventory management ensured 3M+ order dispatches/month

Optimized operations management led to 144% order growth in a short span of 8 months

Multichannel order management enabled to handle 10,110,393 live inventory count

Having a live catalog count of 2080, experiencing an increase of 176% growth

The average order-to-ship time decreased to 17 hours

Marketplaces increased
from 1 to 8

Download the success story to draft your learnings and boost your business growth exponentially!

DOWNLOAD PDF

The post How Honasa Consumer, the parent company of Mamaearth, attained a 99.99%+ order fulfillment appeared first on unicommerce.com.

]]> https://unicommerce.com/cases/case-study-mamaearth-natural-skin-care-products-india/feed/ 0 How Dhani is Ensuring 99.99%+ Fulfillment Rate with Warehouse Management Solution! https://unicommerce.com/cases/case-study-dhani-services-limited-india/ https://unicommerce.com/cases/case-study-dhani-services-limited-india/#respond Tue, 01 Feb 2022 11:39:36 +0000 https://unicommerce.com/?post_type=project&p=258581 The post How Dhani is Ensuring 99.99%+ Fulfillment Rate with Warehouse Management Solution! appeared first on unicommerce.com.

]]>

Revolutionizing Healthcare: How Dhani Secured a Phenomenal 99.99%+ Order Fulfillment Rate using Unicommerce’s WMS!

dhani-case-study-with-unicommerce-wms
dhani services case study

Company Overview

Founded in 2017, Dhani Services Ltd. is an organization that offers consumer services and products through its app called Dhani. Providing products and services in healthcare and finance to customers, Dhani strives to solve problems with its curated digital platform.

Talking about their healthcare segment, Dhani offers best-in-class healthcare access over video calls with doctors. Moreover, Dhani Doctor is supplemented with Dhani Medicines – which is enabled to provide customers with quality yet affordable medicines delivered to their doorstep. Right from healthcare products (vitamins, minerals, nutrition, food, etc.) to medicines, they give plenty of options.

While the demand for their pharmacy segment had been increasing — due to their discounts and exciting offers — Dhani felt the need to integrate their inventory with a systematic approach that can enable them to manage their warehouse inventory.

Challenges Faced by Dhani

  1. Difficulty in monitoring the stock movement
  2. Hard to track the batches of the products
  3. No centralized view across all facilities, slowing down the scale-up plans
  4. Problems in order status tracking on their website and app
  5. Develop a centralized seller panel to manage more than 4500 sellers

With Unicommerce we have effectively centralized the view of the inventory. Furthermore, the solutions offered by Unicommerce have not only streamlined our operational workflows but also enabled us to fulfill orders on time. Not to mention that their robust quality control processes enabled us to reduce the potential returns seamlessly.

Nikhil Chari

Co-founder, Dhani Healthcare

Collaboration with Unicommerce

  • Dhani was able to gain better control over their warehouse operations, which made them enable 166 facilities over Unicommerce’s software. This led to the seamless management of operations, eventually allowing them to grow their orders by 20X.

  • To understand their sales order more efficiently and scrutinize their routine sales, Unicommerce enabled 10 custom fields in Dhani’s sales order report including fields such as Doctor Address, Doctor Name, Doctor Registration, and more.
  • The placement of inventory was a challenge for the brand. Unicommerce enabled them with the shelf management feature to organize the shelves in their warehouses, due to which Dhani was able to rearrange the whole area as per their need.
  • Unicommerce offered seamless integration with the leading logistics providers that made them enhance their delivery services while ensuring a 99.99%+ order fulfillment rate.

Impact On The Business – Then and Now, How the things changed

After onboarding Unicommerce as their e-commerce technology partner, Dhani was able to expand its operations across multiple facilities and boost its business sales dramatically. Right from centralizing inventory to maintaining a live inventory count of 34.5M+, Unicommerce’s warehouse management solution enabled Dhani to handle end-to-end warehouse operations. The brand subsequently enabled 166 locations while ensuring a 99.99%+ order fulfillment rate. 

Unicommerce provided a comprehensive GRN workflow that enabled Dhani to control the quality of its products, yielding growth in orders by 20X. Coming over to the order returns, Unicommerce empowered Dhani to reduce their order returns by 73%, which eventually led them to minimize their operational costs and enhance customer experience. 

While Dhani’s initial challenge was to manage inventory in batches, it not only overcame it but also successfully executed it with full tracking. It was able to handle a live catalog count of 455K+ all while dispatching 1.6M+ orders/month, reducing the dispatch time by 37%.

Request a Demo

Hassle-free Business | Higher Sales | Lower Operations Cost

[contact-form-7]

Real-time inventory management ensured a 99.99%+ fulfillment rate

Handled 455K+ live catalog count and reduced the order returns by 73%

Efficiently managed a live inventory count of 34.5M+

Enabled 166 facilities while dispatching 1.6M+ orders/month that reduced the dispatch time by 37%

Seamless operations management led to 20X growth in sales order

Download the success story to draft your learnings and boost your business growth exponentially!

Download Case Study

The post How Dhani is Ensuring 99.99%+ Fulfillment Rate with Warehouse Management Solution! appeared first on unicommerce.com.

]]> https://unicommerce.com/cases/case-study-dhani-services-limited-india/feed/ 0 India’s Leading Online Pharmacy Expanded Across 120+ Vendors – Case Study https://unicommerce.com/cases/case-study-online-pharmacy/ https://unicommerce.com/cases/case-study-online-pharmacy/#respond Thu, 12 Aug 2021 14:49:49 +0000 http://unicommerce.info/?post_type=project&p=241714 The post India’s Leading Online Pharmacy Expanded Across 120+ Vendors – Case Study appeared first on unicommerce.com.

]]>

How Unicommerce Helped India’s Leading Online Pharmacy with its expansion across 120+ Vendors

online pharmacy case study
unicommerce helped leading online pharmacy achieve growth

Company Overview

Our client, India’s leading Online Pharma platform serves more than 4 million consumers and provides them an access to more than 50,000 stock keeping units of healthcare and personal care products across 700 cities.

Our client facilitates more than 250,000 orders every month through 15+ Fulfilment Centres across the country and has been able to maintain customer service & patient outreach through their widely accepted & popular mobile app

Challenges : Process, Operations & Management

To meet the increasing demands & to ensure faster deliveries, the brand was on the lookout for a technology platform that could help them increase the selection of vendors and improve customer experience by launching marketplace operations and solve the following challenges-

  • Management of multiple vendors & their sales data
  • Unsystematic coordination with Logistics Partners
  • Restricting manual intervention for pickups and updates on delivery
  • Optimizing manpower costs for operations
  • Generation of accurate reports & maintenance of data privacy

Collaboration with Unicommerce

E-Pharmacy
  • Unicommerce’s technologically advanced vendor panels, enabled the brand to manage the consistently growing numbers of its vendor partners through a unified panel.

  • With customized role-based access created exclusively for the client, Unicommerce helped the online pharmacy identify vendors and their respective SKUs in the system.
  •  Unicommerce automated the pickup requests for the client’s Logistics partners to enable smooth returns process further minimizing manual efforts.
  • Unicommerce’s business intelligent dashboards & reports helped the client with complete data visibility and transparency to further eliminate chances of miscalculations

Results – Then and Now, How the things changed

The company aims to serve its large consumer base across the country providing consistent customer experience at all touchpoints and with Unicommerce, the online pharmacy easily managed to onboard 120+ vendors, and process over 20K orders per month post which the marketplace steadily grew to contribute ~10% of their overall operations.

With complete inventory and order management, the client has been able to restrict any delays in services by them which contributed to 100x growth in their marketplace orders within 6 months.

Unicommerce’s advanced dashboard and analytics has ensured 100% data privacy for the business and reduced manual dependency on significant operational tasks.

Request a Demo

Hassle-free Business | Higher Sales | Lower Operations Cost

[contact-form-7]

100X Growth in Marketplace Orders

120+Vendors Onboard

20K+ OrdersProcessed/ Month

Download PDF

The post India’s Leading Online Pharmacy Expanded Across 120+ Vendors – Case Study appeared first on unicommerce.com.

]]> https://unicommerce.com/cases/case-study-online-pharmacy/feed/ 0 GNC India Case Study https://unicommerce.com/cases/case-study-gnc-india-health-wellness-brand/ https://unicommerce.com/cases/case-study-gnc-india-health-wellness-brand/#respond Wed, 11 Aug 2021 19:04:57 +0000 http://unicommerce.info/?post_type=project&p=241414 The post GNC India Case Study appeared first on unicommerce.com.

]]>

How Unicommerce strengthened GNC India’s business operations across multiple sales channels boosting 100% fulfillment rate

gnc guardian case study
unicommerce strengthened gnc india’s business operations

Company Overview

GNC, also short for Guardian, is a leading specialty retailer for health and wellness products. Having its headquarters in Pittsburgh US, the health products retailer operates on a network of approximately 9,000 locations worldwide. From  Protein and Performance Supplements to Weight Management Supplements, to beauty & skincare products, GNC has a plethora of options to offer. 

Having a belief in spreading health across the world, GNC has a significant global presence and continues to expand in India with the current footprint including a warehouse and over 45 stores across the country. The company has a diversified, multi-channel business model and intends to sell its products and services in India through its physical stores as well as an online medium. It would also include franchise activities, third-party contract manufacturing, e-commerce, and corporate partnerships.

With the growing customer base, the brand started getting bulk orders from marketplaces. This is when they realized they wanted to associate with Unicommerce. Unicommerce helped GNC scale its profits while helping them introduce its product portfolio to wider audiences.

Challenges : Process, Operations & Management

Being a successful global player, the company intends to scale its online operations significantly. With their presence in the online arena of Indian markets, they started working on a multi-channel business model which drives them to align their warehouse operations at a unified platform. Not only did it become hard for them to process orders quickly, but they also wanted to integrate multiple sales channels to align operations. Since it is a globally present company and sees a multi-fold growth each year, their team had specifically forecasted some of the challenges they expected to face in the Indian markets

  • Lack of efficient source to process orders effectively
  •  Unable to integrate with 3rd Party Logistics Providers
  •  Unstable product inventory flow across multiple sales channels
  • Inability to maintain stock freshness in supply chain
  • Inaccurate reports and dashboards

Implementation Details

Collaboration with Unicommerce

After implementing the Unicommerce Warehouse Management solution, they no longer had to rely on manual processes resulting in increased productivity in terms of orders picked per person. Since their operations were completely automated and centralized, they managed to maintain stock accuracy and visibility.

gnc success story with unicommerce

Order Management Solution:

Entire lifecycle for order processing from picking, packing to dispatching and delivering was managed centrally with Unicommerce’s centralized order management solution. Unicommerce provided seamless integration with their own PHP-based website. This integration helped them to pull orders and manage inventory centrally. Also, the brand was able to completely bill from a single panel.

Customized Reports and dashboards:

The feature assisted the online retailer to analyze its sales, predict revenues and manage order flux. Apart from that, Unicommerce customized the item label barcode for them to generate random series to avoid copying and counterfeit.

Logistics Integration:

With Unicommerce’s last-mile platform integration, GNC was able to prioritise order deliveries according to the demand. Also they were able to select their preferred logistics providers as per their needs.

Advanced Warehouse Management:

The pain areas of monitoring the expiry date and keeping a track of shelf-lives of medicines and other health-related products were now easily accomplished with the implementation of FIFO, First In First Out .

Inventory Management Solution:

Unicommerce‘s unified panel supported them to manage centralized inventory in a multi-sales channel business ecosystem. Moreover, Unicommerce’s strong mechanism to handle Returns and Cancellations, helped them to make real-time inventory replenishment updates.

 

Results – Then and Now, How the things changed

With the Unicommerce WMS platform, the company quickly improved its warehouse management operations efficiently while maintaining a 100% order fulfillment rate through multiple sales channels. This amounted to 4.5X growth in their total sales volume.

The most positive impact Unicommerce’s Warehouse Management System has had on their business, is the fact that they have been able to scale to where they want to be and will be able to keep growing without the need to change.

GNC has been operating across 4 registered vendors, 4 warehouses and 7+ marketplaces and carts with complete ease using the advanced solutions of Unicommerce, which helped them dispatch 19K+ orders per month. Along with that, the online brand dramatically improved the overall operational needs while seamlessly maintaining 1.4K+ live catalog counts. 

Products retailers increase efficiency and improve order fulfillment, which results in higher customer satisfaction and improved sales. 

  • Smooth operations across 4 registered vendors
  • Robust inventory management enabled 19K+ dispatches per month
  • Successfully handled live catalog count of 1.4K+ ensuring 100% fulfillment rates
case study gnc
Request a Demo

Hassle-free Business | Higher Sales | Lower Operations Cost

[contact-form-7]

The post GNC India Case Study appeared first on unicommerce.com.

]]> https://unicommerce.com/cases/case-study-gnc-india-health-wellness-brand/feed/ 0