E-commerce Platforms Case Study - Unicommerce #1 Cloud based E-commerce Software Solutions to manage Order, Inventory, Warehouse Tue, 02 Jan 2024 06:58:48 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.2 https://infowordpress.s3.ap-south-1.amazonaws.com/wp-content/uploads/2021/08/03105610/favicon.png E-commerce Platforms Case Study - Unicommerce 32 32 How Urban Company Achieved 8X Growth in 27 Months with Unicommerce’s Warehouse Management Solution! https://unicommerce.com/cases/case-study-urban-company-asia-largest-online-home-services-platform/ https://unicommerce.com/cases/case-study-urban-company-asia-largest-online-home-services-platform/#respond Tue, 16 Aug 2022 06:36:27 +0000 https://unicommerce.com/?post_type=project&p=272938 The post How Urban Company Achieved 8X Growth in 27 Months with Unicommerce’s Warehouse Management Solution! appeared first on unicommerce.com.

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How Urban Company Achieved 8X Growth in 27 Months with Unicommerce’s Warehouse Management Solution!

urban company case study by unicommerce
about urban company india

About The Brand

Founded in 2014, Urban Company is the largest home service company in Asia. They are an all-in-one platform, enabling customers to hire best-in-class service professionals, right from beauticians to technicians and carpenters.

The mission of the company is to offer quality home services that have never been done before. Moreover, it is serving customers across India, Dubai, Abu Dhabi, Sydney, and Singapore.

Coming over to their operations, Urban Company provides a platform to experienced professionals. These professionals then go through in-depth training programs before listing their services on the platform. Furthermore, Urban Company also sells standard kits to these professionals in order to bring uniformity in the customers’ experience. But as the demand for their services increased, it became difficult for them to curate the kits and keep track of their inventory.

Let’s have a look at how Unicommerce empowered the brand!

Challenges Faced By Urban Company

  • As Urban Company curates kits, from multiple SKUs, for the professionals (beauticians, technicians, sofa cleaners, etc.) it became difficult for them to manage the Bundle of Materials (BOM) manually due to the large volume.
  • While it was difficult to manage a pile of SKUs in the warehouse, the brand was facing issues in keeping the sanity check of the inventory as per the expiry dates.
  • Moreover, the brand also used some of the items to give intensive training and demo sessions, but with the absence of a system, they were unable to keep up with the accounting of the items used in these demo and training sessions, leading to error-prone accounting reports.
  • The brand was also facing compliance issues during the Purchase Order (PO) approval process.

Solutions Offered By Unicommerce

  • BOM kitting feature: Unicommerce enabled Urban Company to design various kits by making BOM while providing a comprehensive GRN workflow to run robust quality checks by processing Sale Orders mapped against the Purchase Orders. Additionally, the centralized backend of Unicommerce enabled Urban Company to allocate orders state-wise while setting some facility allocation rules.
  • Agile expiry management:Unicommerce allowed the brand to scan and trace the SKUs (item level traceability) of kits using an integrated barcode system. With the tightly integrated scanner system, the brand was also able to implement stock rotation methods, including FIFO & FEFO using Unicommerce. Moreover, they also started doing de-kitting (in which they re-shelf the items of the products) to minimize inventory aging.
  • Robust accounting of items used for internal consumption: As mentioned above, Urban Company uses some of the products for internal consumption (training and demo). In order to accumulate the products, a new gatepass consumption was developed with 0 tax to 10 Lakh+ materials using a single interface. This not only saved the brand from manual discrepancies but also enabled them to maintain accurate accounting records.
  • PO approval process: Unicommerce integrated Urban Company’s backend with a third-party integration while enabling them to implement a comprehensive Purchase Order (PO) approval workflow. During the process, the approval was raised through this third-party integration, which was then sent to the company’s managers for further approval, while seamlessly integrating this workflow within the Unicommerce application. This automatic dissemination allowed them to maintain a certain level of the hierarchy, minimizing compliance issues.
  • Picklist management: Striving to save on resources during the outbound process when the product was being picked for shipping, Unicommerce enabled the brand to assign the boxes to each shipment as per its weight and volume. This accurate division of shipments enabled them to save Rs. ½ on every order.
  • Reports & Dashboards: With the robust dashboard of Unicommerce, Urban Company was able to create an inventory aging report in order to minimize the dead stock. Some of the essential fields that they use for the purpose, include Item Type Name, Item Type SKU Code, Facility, etc. They also used reports for de-kitting, for which Unicommerce provided the fields such as De-Kitting date, BOM PO, etc. Moreover, Unicommerce also enabled the brand to generate gatepass and sale order data for all facilities in one go.

Impact on the Business

Possessing cutting-edge automation capabilities of warehouse management, Unicommerce has been a constant support to Urban Company. The strong yet easy-to-use interface of the software offered kitting and de-kitting features through which they were able to scale their sales volume, demonstrating 8X growth in 27 months.

Right from enabling item-level traceability using a tightly integrated barcode system, to generating data of multiple facilities in a single go, Urban Company was able to manage 9 warehouses and 60+ city inventory stores using Unicommerce’s Warehouse Management System. While it maintained a catalog count of 1.5k+ items and a live inventory count of 1.6M+ products, the real-time management of operations enabled them to dispatch 50k+ orders per month.

Highlights

  • Ensured 50K+ dispatches per month
  • Managed a live inventory count of 1.6M+ products
  • Enabled state-wise allocation across 52 warehouses

Hassle-free Business | Higher Sales | Lower Operations Cost

[contact-form-7]
“At Urban Company, we are committed to offering a unified and consistent experience to our customers. Analyzing accounting reports and ​Kit Management became our ​top ​priority. ​We were looking for a technology company, and we could not find a better partner than Unicommerce. The solutions of Unicommerce have enabled us to get clear visibility of our inventory across facility center​s and streamline​s and expedite and kit processing time, ensuring that it reaches our ​professionals on time.​​”​
Anand Dureja

VP, Beauty & Wellness, Urban Company

Real-time management of orders ensured a 99.99%+ fulfillment rate

Efficiently managed a live inventory count of 58K+ items

Seamless inventory management resulted in 230% sales order growth in 7 months

Automated logistics management allowed them to maintain 20 hrs of the average dispatch time

Download the success story to draft your learnings and boost your business growth exponentially!

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Order Management System (OMS) Case Study for Edamama Philippines https://unicommerce.com/cases/case-study-edamama-ecommerce-platform-philippines/ https://unicommerce.com/cases/case-study-edamama-ecommerce-platform-philippines/#respond Wed, 08 Dec 2021 04:39:54 +0000 https://unicommerce.com/?post_type=project&p=254924 The post Order Management System (OMS) Case Study for Edamama Philippines appeared first on unicommerce.com.

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E-commerce Order Management System Case Study – Edamama Attained 99.99% Fulfillment Rate & Managed Business Operations Across 1,000+ brands

case study edamama philippines
edamama company profile

Company Overview

One of the most loved e-commerce platforms of the Philippines, Edamama is a shopping paradise designed exclusively for mothers and their children. Their platform is a go-to place for parents as they offer great options available in the market for family and personal care needs. 

Be it food & nutrition, home supplies, maternity supplies, or bathing & grooming, Edamama offers everything under the convenience of a single roof. The products offered by them are crafted with utmost care and love to suit the needs and wants of mothers, infants and older kids. 

Parents across the Philippines swear by the products of Edamama. This has led to a surge in the demand for their products across various locations of the Asian country. 

As the brand observed the rapid hike in the demand, they started searching for a platform where they can manage operations across vendors and bifurcate orders based on regional locations while maintaining a smooth flow of operations. 

To enhance Edamama’s customer service, Unicommerce came up with optimized e-commerce solutions.

Challenges : Process, Operations & Management

With the growing demand for personal care products, the platform saw a spike in its sales leading to operational bottlenecks across vendors and other demand channels. They were in need of a single tech-enabled platform to perform various functions, manage different vendors, and personalize their customers’ experience.

  • Real-time order flow from site to warehouse management system
  • Inventory management across multiple vendors
  • Integration from old system to delivery partner systems
  • Difficult to maintain real-time inventory and order updates

Our brand is run by mothers, for mothers and their children, so that they get only the best quality products. Unicommerce has helped us to keep our promise, enhance our operations and provide better services to our customers, all from a single platform. Their highly effective dropship and vendor management solutions are key to driving growth for our business, and we would definitely recommend them to other e-commerce businesses.

Bela Gupta D'Souza

Founder, Edamama

Collaboration with Unicommerce

Marico
  • Dropship Fulfillment Solution: Being an e-commerce platform, Edamama wanted to support large orders without any glitches. The dropship fulfillment solution of Unicommerce enabled Edamama to improve its order fulfillment and shipping processes for quick deliveries across the country.

  • Vendor Management Solution: Edamama required to better streamline vendor operations. With Unicommerce’s vendor management solution, they were able to manage inventory across various vendors. Also, it enabled them to maintain their order returns, enhancing their overall productivity.
  • Customized Order Allocation Feature: With Unicommerce onboard, Edamama was able to add the Barangay or Small Province fields, streamlining on-time deliveries across multiple locations.
  • Personalized E-commerce Solution: Using the customizable features provided by Unicommerce such as allowing smiley & emoji in sale order, gift messages on item level, etc. the brand is now able to provide a more personalized experience to its customers.

Results – Then and Now, How the things changed

Post the inception of Unicommerce as their e-commerce supply chain technology solutions provider, Edamama saw exceptional results in terms of sales. They dramatically enhanced overall operational speed while seamlessly maintaining 30K+ live catalog counts.

Unicommerce’s strong product infrastructure enabled the brand to manage operations across 400+ registered vendors and 1,000+ brands with ease, amplifying their customer service experience and allowing the brand to dispatch tens of thousands of items per month.

Edamama increased their fulfillment rate to 99.99%+ which has supported the brand to deploy cost-effective and customer-centric performance.

how unicommerce helps edamama

Hassle-free Business | Higher Sales | Lower Operations Cost

[contact-form-7]

Smooth operations across 400+ registered vendors and 1,000+ brands

Enabled tens of thousands of dispatches per month ensuring 99.99%+ fulfillment rates

Handled live catalog count of 30K+ and live inventory count of 19M+

Download the success story to draft your learnings and boost your business growth exponentially!

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145 Stores Managed for this Fashion & Accessories Brand https://unicommerce.com/cases/case-study-fashion-accessories-brand/ https://unicommerce.com/cases/case-study-fashion-accessories-brand/#respond Mon, 01 Nov 2021 07:18:43 +0000 http://unicommerce.info/?post_type=project&p=253679 The post 145 Stores Managed for this Fashion & Accessories Brand appeared first on unicommerce.com.

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How a Fashion & Accessories Brand Managed 145 Stores With Omnichannel Implementation

Company Overview

Started its operations in 1995, this leading brand is one of the most sought-after fashion & accessories retailers. Inspired by the regional culture and modern aesthetics, the brand brings multiple product categories including, ready-to-wear apparel, accessories, and jewelry, for both men & women. The brand with its rich values advocates compassionate living for both people and the planet.

Moreover, the brand owns and manages retail brands, including a contemporary brand crafting sophisticated & western wear, and a boho-inspired brand, showcasing bright hues with a joyful aura.

This leading fashion & accessories brand has a wider customer reach that expands to beyond the borders of India. However, the absence of a single platform to manage orders and inventory seamlessly was acting as a roadblock in their journey. The brand was facing issues in aligning its operations to serve its customers across the globe. All of this paved the way for Unicommerce as their e-commerce technology partner for streamlining the flow of the value chain.

Challenges : Process, Operations & Management

With the growing demand for their designer apparel, it became hard for the brand to manage everything manually. Moreover, post the onset of COVID-19, the brand started facing issues in their offline sales, which eventually led them to seek a feature that can integrate offline & online sales seamlessly. The brand adopted Unicommerce’s scalable omnichannel-enabled solutions to empower operations across channels.

  • Inefficiency in monitoring inventory levels
  • Hard to manage orders & update inventory across multiple sales channels
  • Difficulty in locating the inventory across multiple warehouses
  • Delayed order fulfillment and processing across locations
  • Unable to implement efficient reverse pickup feature
  • Struggled to enhance the overall customers’ buying journey

Collaboration with Unicommerce

To render a uniform experience to the customers, the brand deployed the omnichannel solutions of Unicommerce. The solution empowered them to align their offline & online sales seamlessly, enabling enhanced customer experience.

  • Centralized Inventory Management: Being the leading fashion retailer, the brand wanted to manage the inventory via a centralized panel. With Unicommerce, the inventory operations got automated with inventory management software, which empowered the brand to monitor & track the inventory level efficiently so that they don’t face the situations of stockouts.

  • Omnichannel Enabled Warehouse Management: When Unicommerce came into the picture, it became easier for the brand to locate its inventory across various warehouses and pull the inventory faster by creating a picklist.
  • Superior Returns Management: To enhance the experience of its customers, the brand leveraged the returns management feature of Unicommerce, which minimized the operational cost while improving the customers’ buying experience.
  • Integrated Omnichannel Order Management: Before the association with Unicommerce, the brand was updating the inventory manually via excel, which became a tedious task for them. Post-implementation, Unicommerce not only enabled them to manage orders across various sales channels but also automated the tasks to update the stock level on channels regularly. This was possible through integrations with Ginesys and SAP.
  • World-Class Logistics Integrations: Hastening the process of delivery was difficult for the brand before Unicommerce. Post-implementation, the brand was able to integrate third-party logistics partners such as DHL (for international deliveries), and Bluedart, Shiprocket & Delivery (for national deliveries).
  • Customized Feature: Unicommerce also provided a customized feature to the brand – Wallet feature – which enabled them to calculate the value of returned orders. Unicommerce empowered them to calculate the return value by segregating it into Loyalty points or Refunds.

Results – Then and Now, How the things changed

Unicommerce has been a technology partner of the brand since 2015. Post the inception of Unicommerce, the brand saw incredible results in terms of business sales, yielding 154% sales growth since 2019. The highly advanced solutions of Unicommerce empowered the brand to manage 145 omnichannel stores while managing 7 marketplaces & carts, including Ajio, Flipkart, Myntra PPMP, Nykaa Fashion B2B, and Tata Cliq along with their cart on Magento 2. Moreover, Unicommerce enabled the brand with hassle-free and quick integrations with DHL to ship their orders around New York and Mauritius.

Unicommerce’s simple yet stable product interface enabled the brand to manage operations across 3 warehouses. Moreover, the brand has been maintaining a live catalog count of 250K+ products using the scalable and high-performing technology solutions of Unicommerce, which has supported the brand to build optimized and customer-supported retail capabilities.

With the power-packed inventory management solution of Unicommerce, the brand has also been able to dispatch 65K+ items per month. With the full visibility of stock, the operations were more accurate, which dramatically reduced the manual errors, while letting them successfully keep a live inventory count of 600K+.

Hassle-free Business | Higher Sales | Lower Operations Cost

[contact-form-7]

Streamlined order & inventory management across 7 marketplaces & carts

Real-time tracking of operations resulting in 65K+ dispatches/month

Handled live catalog count of 250K+ and live inventory count of 600K+

Seamlessly managed 145 stores with omnichannel implementation

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Leading eGrocery Marketplace Scaled Up Business in Essential Products https://unicommerce.com/cases/case-study-online-grocery-marketplace/ https://unicommerce.com/cases/case-study-online-grocery-marketplace/#respond Thu, 12 Aug 2021 07:22:27 +0000 http://unicommerce.info/?post_type=project&p=241729 The post Leading eGrocery Marketplace Scaled Up Business in Essential Products appeared first on unicommerce.com.

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How Unicommerce Helped A Leading Grocery Marketplace achieve 5X growth in sales in less than a year!

leading grocery marketplace case study
unicommerce helped leading grocery marketplace achieve 5x growth

Company Overview

Our client, one of the leading Online Grocery marketplace, has been scaling up business in the essentials industry and receives thousands of orders each day including staples, dairy, medicines and more. The consumer base of our client depends on its ability to offer a wide range of fresh products & delivery at doorstep

With over 20 vendors & multiple warehouses in place, the brand was struggling to manage customer experience amidst high scale operations using their existing system.

Challenges : Process, Operations & Management

The client has always aimed at delivering quality products within the fastest delivery slots and to achieve that, the client required a highly accurate and robust platform to tackle a surge in demands & run uninterrupted operations to further optimize its manpower & logistics cost.

  • Maintaining stock freshness of perishable goods
  • Increased Returns due to delivery of soon to expire products
  • Management of sales across Multiple Warehouses & Vendors
  • Integration of their online sales with existing CRM
  • Manual dependency for precise calculations of sales & revenue

Collaboration with Unicommerce

E-Grocery
  • Expiry tolerance based Order picking feature with predefined tolerance limits of the product’s expiry date helped the client avoid sales of expired/soon to expire products retaining customer loyalty and satisfaction

  • Unicommerce’s comprehensive dashboards and reports further helped the client to analyze its sales, predict revenues and manage order flux
  • Unicommerce’s vendor panel solution helped the client enable hassle-free routing of orders previously unfulfillable from their own warehouse to their vendors, thus avoiding delayed deliveries
  • Unicommerce developed Batching to further help the client manage inventory of the grocery items in Batches and sell them on the basis of FEFO – First Expired First Out
  • Movement of inventory in batches further helped the client to have visibility over expired/near expiry products to limit their customer returns and plan their selling strategy in a better way
  • Integration of their existing CRM with Unicommerce helped the client’s Customer Service Team to communicate with the end-user regarding on-time delivery returns and refund statuses

Results – Then and Now, How the things changed

With Unicommerce onboard, the client managed to lower the manpower cost, maintain stock freshness and automate most of their business operations across multiple sales channels.

The batching solution enabled identification & management of soon to expire products, resulting in improved customer satisfaction enabling exponential growth of the business from processing a few thousands to over 30K products on a regular basis

Unicommerce helped the client reduce returns up to 20% helping the brand to achieve 5X growth in sales in less than a year.

They are now processing more than 0.5 Mn order items per month which has been possible by having the ease of communication across 20+ vendors via a single panel. Unicommerce’s customized reports have helped the organization to measure their day to day operations holistically.

Hassle-free Business | Higher Sales | Lower Operations Cost

[contact-form-7]

20+Vendors Managed

0.5 Mn+ ItemsDispatched / Month

Upto 20%Returns Reduced

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