• Superior Inventory Management with Shelf Creation – Unicommerce introduced Supertails to a groundbreaking feature called “Shelf Creation,” revolutionizing their inventory management. This innovative solution offers a wide array of shelves and shelving units designed to maximize efficiency and facilitate effortless identification of product placement within any storage facility or warehouse.
  This not only helped Supertails to amplify available space economically but also ensured a clutter-free arrangement of products, enhancing accessibility and picking efficiency.
• Better Operational Efficiency at the Batch Level – By leveraging Unicommerce’s advanced batching feature, Supertails was empowered to seamlessly trace its inventory at the batch level. This feature provided Supertails with the ability to track different aspects of inventory, such as cost, expiry, manufacturing details, and vendor information.

  Moreover, the batching feature enabled the marketplace to identify inventory that was nearing its expiration date. This enabled Supertails to effectively sell off products by implementing the First-Expiry-First-Out (FEFO) method, thereby reducing the occurrence of expiration and wastage.

• Enhanced Picking by Handheld on Batching – To address the substandard picking process at Supertails, Unicommerce helped the company implement an enhanced picking system using handheld devices. The handheld devices are equipped with advanced barcode scanning capabilities, enabling efficient and accurate identification of products.

  Each handheld device is connected to a centralized order tracking system, which provides real-time updates on order status and inventory levels. Supertails leveraged handheld on batch lot inventory, which enabled workers to scan and pick items in batches/lots, reducing the time and effort required for each order. As a result, the brand can process a larger number of orders within the same timeframe, thereby boosting productivity.

• Advanced Reporting with Automated Report Generation – Unicommerce provided Supertails with a powerful reporting feature, “automated report generation.” Through the integration of APIs, Supertails can now easily export reports with specific details, such as batch expiry information. This means that the brand can now automatically download data at the batch expiry level, allowing for granular analysis of its inventory.

  Undoubtedly, the versatility and flexibility of Unicommerce’s APIs empower Supertails to streamline its reporting workflows and enhance efficiency. Instead of spending hours manually downloading data, Supertails can now rely on the automated system to provide them with the necessary reports in a timely manner.

• Dropship Facilities for Improved Operational Efficiency – The solution provided by Unicommerce, called Dropship Facilities, significantly improved operational efficiency by enhancing the coordination and information sharing between Supertails and multiple vendors.

  By implementing this solution, Supertails gained comprehensive visibility into vendor-specific order information within their account. This means that they can now easily access and monitor orders placed with each vendor, allowing for efficient tracking and management of the entire order fulfillment process.

The implementation of Unicommerce has had a profound impact on Supertails’ business operations, driving significant improvements in efficiency and performance. Notably, the implementation of features such as handheld picking and putaway at the batching level has played a pivotal role in driving these improvements.

With a remarkable order fulfillment rate of 99.99%+, Supertails has achieved exceptional customer satisfaction by consistently delivering orders accurately and on time. In just eight months, Supertails experienced a remarkable 96% order growth, a testament to the effectiveness of Unicommerce’s solutions in scaling their business.

The marketplace has successfully maintained an average O2S (order-to-ship) time of 14 hours, reflecting its ability to efficiently process and fulfill orders, which also resulted in a significant 18% drop in returns.

The marketplace has successfully maintained an average O2S (order-to-ship) time of 14 hours, reflecting its ability to efficiently process and fulfill orders, which also resulted in a significant 18% drop in returns.

With a live inventory count exceeding 2.4 lakhs and a live catalog count of over 17K+ products, Supertails has benefitted from enhanced traceability at the batch level. This comprehensive visibility into their inventory allows for better inventory management, accurate stock tracking, and efficient order fulfillment.

Want smooth stock tracking and happier customers? Inventory management systems are the answer! They make inventory tracking, ordering, and restocking easier which optimize operations, reduce costs, and enhance customer satisfaction through efficient supply chain management. Not convinced? Check out the below-mentioned case study featuring a Unicommerce client, which is a leading Multi-Brand Car Service company. It’s a real-life example of amazing results after implementing an inventory management system.

• SKU Management Feature – With Unicommerce’s SKU management functionality, the brand was able to get a centralised view of inventory and SKU-wise visibility across multiple sales channels. This, in turn, saved them from unnecessary duplication as each SKU has a unique code, which remains consistent across multiple marketplaces, hence, enabling the brand to add the actual number of available inventory.
• Seamless Marketplace Operations – The brand wanted to create a marketplace where vendors can sell their products and customers can buy directly from the vendors, which got possible with Unicommerce’s Dropshipping solution.
• Robust Allocation Rules – The car service company was able to create dropship panels using Uniware, which enabled it to set the allocation rules on multiple parameters, including channels, locations, and SKU codes. Also, the rules can be set as per the priority to allocate orders to the vendor panels.
• Custom Notification Script – Unicommerce enabled the Custom Notification Script that enabled the brand to send updates to the website customers, letting them know at which stage the order is so that they can track it in real time. Furthermore, with the current order status, the brand could send the AWB number of the courier partner for tracking once the order is in the shipping stage and out of the warehouse.
• Auto Hopping Feature – With the advanced omnichannel-enabled features, Unicommerce offered the brand an auto-hopping feature that enabled the store staff to accept or reject any or all of the items of an order. Once rejected, the item will hop on to another store. This feature further empowered the company to improve the customer experience.
• In-Depth Reports & Dashboards – With the accurate reports and dashboards feature of Unicommerce, the brand was able to retrieve sales order reports, put away reports, and inventory snapshots, which enabled them to have enhanced visibility over their operations as they could analyze inventory availability, the total count of SKUs, number of items sold, etc.

• Enabled Pigeon Hole and Staging for Custom Orders – Unicommerce provided IGP with an advanced solution, namely the Pigeon Hole and Staging Concept, to optimize their order fulfilment process. When a custom order is received, the system identifies items located in different areas of the warehouse. These items are then picked in bulk and placed in a designated staging area. Once all the items are successfully gathered in the staging area, the items are picked again as per the custom order requirement and prepared for packing. This solution ensures efficient order processing by strategically organising items based on their location. This approach minimised unnecessary movement, reduced the time required for order fulfilment, and enhanced overall operational efficiency.

• GRN with Weighted Average Cost – To address the costing challenges arising from vendor SKU variation, Unicommerce introduced the Goods Receipt Note (GRN) pricing, which is based on the weighted average cost. This solution allows IGP to calculate the average cost of an SKU based on the prices from different vendors and the quantities received. With the implementation of this solution, the item master record is automatically updated to reflect the accurate cost of each item, despite the fluctuating prices from different vendors.

• Enhanced Reporting Capabilities – Unicommerce provided customised reporting capabilities, allowing IGP to access real-time and accurate data related to inventory, sales, and order status. Some noteworthy reports included weighted average cost reports and centralised sales order reports. The weighted average cost reports provided IGP with detailed information on the average cost of their inventory, taking into account the GRN pricing. Additionally, the centralised sales order reports offered a consolidated view of the sales orders across all IGP facilities. This comprehensive overview enabled IGP to monitor sales performance and inventory levels across multiple locations, facilitating better decision-making and resource allocation.

• Improved Purchase Order (PO) Process – Unicommerce offered a significant improvement to IGP’s Purchase Order (PO) process. The brand gained enhanced accountability and transparency as the system provided detailed information on who closed each PO, ensuring clear ownership and transparency throughout the process.Earlier, IGP had to create separate POs for each facility. However, with Unicommerce, IGP can now push the same PO from one location to multiple facilities using a single report, streamlining the distribution process.
• Customized APIs Solutions – Unicommerce provided customized APIs tailored to IGP’s specific requirements. These APIs offer seamless integration and automation of various tasks. Key API solutions include:
  • Vendor Catalog and Vendor Export Job: IGP can easily subscribe to reports and receive timely updates through these APIs. This allows them to stay informed about important vendor-related information.
  • Get GRN: The brand can now obtain crucial information related to GRNs. This includes essential details about received goods, such as quantities, pricing, and other relevant information.
  • Create/Update Vendor: Managing a vast list of vendors became effortless with Unicommerce’s Create/Update Vendor API. IGP can efficiently handle its extensive vendor database by creating new vendor profiles or updating existing ones.
  • Edit Shipment: This API empowered IGP to make necessary adjustments to shipment details. This includes modifying shipment status and updating package dimensions.

• Started EAN Scanning at Handheld – For IGP Unicommerce enhanced scanning feature at the barcode SKU level, including support for EAN (European Article Number) scanning on handheld devices. This feature enables efficient and accurate identification of products using scannable identifiers. With Unicommerce’s solution, IGP can scan not only SKU codes but also other numeric or alphanumeric codes to retrieve relevant information. This improves the speed and accuracy of product identification and retrieval.

• Enhanced Communication Between IGP.com and Vendors – Unicommerce aimed at enhancing communication between IGP vendors and the brand by notifying vendors via email when the Goods Receipt Note Quality Check (GRN QC) is completed. This means that once the quality check for the received goods is done, the system automatically sends a notification to the vendor, informing them that the GRN process has been completed.This alert served as a way to keep the vendors updated and informed about the status of their goods. It ensures transparency and communication between IGP (the brand) and its vendors.

The partnership between IGP and Unicommerce has greatly influenced IGP’s journey of business growth:

• Unicommerce’s customizations, such as Pigeon Hole and Staging, streamlined IGP’s order fulfillment process, resulting in a high order fulfillment rate of 99.99%+.
• With improved operational efficiency and automation provided by Unicommerce, IGP experienced a remarkable 7X growth in order volume within a short span of four months.
• Unicommerce’s solutions enabled accurate and real-time inventory management, helping IGP maintain a live inventory count of 11 M+ items.
• IGP’s catalog size grew by 70%, from 21,517 to 36,481, thanks to the scalability provided by Unicommerce.

• Enhanced Traceability at Item-level – Unicommerce provided seamless traceability at the item level, allowing Upscalio to track every item throughout its journey in the warehouse. This helped the brand to identify and manage inventory more efficiently, reducing waste and spoilage. 
  Moreover, implementing expiry management, such as the first-in, first-out (FIFO) method, enabled Upscalio to identify soon-to-expire inventory and take proactive measures to liquidate it.

• Optimized Order Routing and Allocation to Facilities – Before partnering with Unicommerce, the brand struggled with order routing and allocation. To resolve this issue, Unicommerce implemented dynamic real-time mapping in their warehouses, allowing orders to be fulfilled from warehouses with available inventory. Upscalio also leveraged Unicommerce’s platform (Uniware) to create dropship panels and establish 128 allocation rules based on various parameters, including channels, facilities, and SKU codes. This flexibility enabled the brand to prioritize order allocation to vendor panels, ensuring that critical orders are fulfilled quickly and efficiently.

• Streamlined Returns Processes – The brand has revolutionized its returns processes by utilizing Unicommerce’s e-commerce returns management feature. With the ability to track reverse pickups, returns, and cancellations in real time, the brand has greatly streamlined its operations, reducing the time and effort required to manage customer refunds. 

  This has increased efficiency and improved customer satisfaction and loyalty, ultimately enhancing Upscalio’s reputation and driving its growth.

• Access to In-depth Reports and Analytics – Unicommerce’s advanced reporting and analytics capabilities helped Upscalio improve its inventory and order management. They now have a customized automated inventory report that updates every 12 hours, providing a detailed inventory snapshot of opening and closing stock for the day’s first and second half.

  To improve their returns management, a custom report called ‘Upscalio All Returns – Item Wise’ was created, which included courier and customer return reports sorted by item barcode. This report provided fields such as return invoice date, product SKU code, product name, and more, enabling Upscalio to gain deeper insights into their returns management.

• Need for Customized Report and Analytics – Upscalio’s complex operations demanded customized reports and analytics, particularly in managing returns data to ensure customer satisfaction and minimize losses. Having a comprehensive understanding of their returns data was critical for Upscalio to achieve a better order fulfillment rate.

Upscalio’s journey began with a single small brand, trying every option available to centralize its multi-warehouse operations. But after rigorous research and trial, they found their perfect match – Unicommerce. 

Since then, Unicommerce’s cutting-edge technology has allowed Upscalio to increase its catalog size by an impressive 654% while also achieving a perfect 99%+ order fulfillment rate. The brand has also expanded its sales channels from 7 to 14, including the addition of its own website. The company is now processing over 2,000 orders per day across its portfolio of 11 brands covering segments like homeware and kitchen appliances, automotive accessories, footwear, and ergonomic furniture.

Furthermore, the company has increased its facilities from 4 to 6, which has greatly improved the management of inter-facility stock transfers. The implementation of Unicommerce has also resulted in improved operational metrics, with an O2S (order-to-ship) time of 27.4 hours on average over a 3-month period, which is an impressive feat. 

With enhanced traceability at the item level, seamless ERP integration, optimized order routing and allocation, streamlined returns processes, and access to in-depth reports and analytics, Upscalio’s multi-warehouse operations have reached new heights of efficiency and profitability.