• Customized Login for Sellers – To handle the different needs of businesses with various users, Unicommerce implemented customized login roles specifically tailored to each user’s requirement. This feature provides a detailed and tailored experience for each individual seller associated with RSA Global, enhancing their overall efficiency and productivity. Sellers are provided with personalized access to the platform, allowing them to securely log in and access relevant information and tools based on their specific needs.
  This tailored approach ensures that sellers can efficiently manage their own operations while maintaining data privacy and security. Data security is a top priority, and the customized login ensures that each seller can access only their own data and information. This safeguards the privacy of every seller and prevents unauthorized access to sensitive business data.
• Proper Support and Training for Team – Unicommerce goes beyond just implementing technology solutions; we provide extensive support and training to ensure seamless adoption and use of the WMS and Order Management System solutions. We offered comprehensive on-site training to the team of RSA Global, equipping them with the necessary knowledge and skills to effectively use the platform and support sellers.
  Moreover, we extended our support and training to RSA Global’s national and international clients. We provide technical assistance and guidance on how to use these robust solutions. This proactive approach demonstrates Unicommerce’s commitment to assisting businesses at every step, ensuring that they can maximize the benefits of the platform.

• Optimized Warehouse Layout and Shelf Management – To enhance picking efficiency, we conducted a thorough analysis of RSA Global’s existing warehouse infrastructure, layout, and processes. We collaborated closely with RSA Global’s team to understand their business goals, operational workflows, and future growth plans. Based on these insights, we devised a strategic warehouse mapping plan to optimize space utilization, streamline workflows, and enhance overall efficiency.
  Unicommerce implemented priority-based picking methodologies. By assigning priority levels to different orders based on factors such as delivery urgency or order size, we optimized the picking sequence to ensure the timely fulfillment of high-priority orders. The warehouse mapping plan also focussed on the concept of ‘one shelf to one client.’ By assigning dedicated shelves to specific clients, RSA Global was able to minimize the risk of inventory mix-ups and optimize order accuracy.
• Seamless Marketplace Integrations – To gain access to widely-used e-commerce marketplaces, RSA Global opted for Unicommerce as the central solution for its order management. Unicommerce seamlessly facilitated RSA’s integration with Amazon, Noon, and Custom Website (WooCommerce). These integrations allowed for real-time data synchronization, ensuring that inventory levels and order statuses were efficiently managed across different marketplaces.
  With Unicommerce at the core of its strategy, RSA Global gained access to these marketplaces while ensuring efficient order processing and adaptability to future marketplace changes.
• Streamlined Batching – The logistics solutions provider needed to capture specific information against their GRN, such as BOE (Bill of Exchange) and COO (Country of Origin), in their warehouses located at airports. To address this requirement, Unicommerce provided the addition of batch attributes.
  These attributes allowed RSA Global’s warehouses to efficiently capture and store the necessary data associated with each batch of products. This information played a vital role in tracking product origins and facilitating smooth customs processes.
  Furthermore, our system ensured that the batch attributes were seamlessly integrated into RSA Global’s sales order report. This integration enabled comprehensive visibility of batch-specific information for each sales order. It empowered the brand to provide accurate and detailed reports to their clients, enhancing transparency and facilitating efficient order management.
• Batch Lot Inventory Management Made Easy with Extended Handheld Support – Previously, handheld devices at RSA Global were limited to picking and putaway functions for SKU serialized inventory. However, with recent improvements, Unicommerce extended handheld support to include batch lot inventory.
  This enhancement enabled warehouse staff to efficiently perform picking and putaway operations for batch lot inventory using handheld devices. The extended handheld support also brought additional benefits to the overall warehouse management system. It reduced the dependency on manual data entry, minimizing the risk of human errors and improving data accuracy.

RSA Global needed a system that could streamline its business operations and improve overall efficiency. That’s when they decided to start using Unicommerce as their technology provider. The brand is gradually shifting its operations to the Unicommerce platform and is currently managing 10+ businesses with our assistance.

The implementation of Unicommerce’s solutions has had a significant impact on RSA Global’s business, as evidenced by the following statistics:

• Unicommerce’s robust offerings and support streamlined RSA Global’s logistics and warehousing operations, resulting in a high order fulfillment rate of 99.99%+.
• Witnessed an impressive growth of 1559% in SKU (Stock Keeping Unit) count in just 9 months, demonstrating their ability to handle and manage a significantly more extensive product range for their clients.
• RSA Global also experienced an exceptional growth rate of over 1022% in sales order items in just a short period of 9 months, reflecting the increased demand and success of its e-commerce logistics solutions.
• Expanded their sales channels from 2 to 3, indicating their ability to reach a wider customer base and tap into new market opportunities.

• Wide Spectrum to Scale Business – Unicommerce introduced its omnichannel solution to map inventory from multiple locations to various marketplaces. On implementing the solution, it was easy for Neeman’s to push inventory and process orders. To let a business stay informed and clear, Unicommerce assigns a separate team dedicated during the high sales period so that the brand can monitor the operations without room for errors. This makes the entire process transparent and agile, resolving the biggest pain point for the brand.
• Smart Inventory Management by Unique Serialization – By leveraging Unicommerce’s item-level traceability/unique serialization feature, every product (each SKU) is assigned a unique code, marking each one as a separate entity. This made the eco-friendly shoe brand map their inventory with ease, helping them save time in product picking and conveniently manage the inventory of more than 984 SKUs on more than 10 sales channels (Amazon, Flipkart, Myntra, Nykaa Fashion, Myntra PPMP, Ebay US, Tata Cliq, Ajio and Shopify – D2C website of Neemans)

• Easy Picklist Generation – Unicommerce brought in smooth picklist generation as well as ease of invoicing for the brand through a centralized management dashboard in the application installed on their handheld device. The app provided quick information on the product availability and the exact location/shelf the product is placed in; this made the manual process less time-consuming and extremely convenient for managing picking from the warehouses.
• Barcode Customization – The brand needed to print barcodes in bulk ahead of the GRN process and the GRN item report. Unicommerce made it simple for them to print barcodes ahead of time and begin labeling once the products arrived via customizing the process. This made the process less time-consuming and more streamlined as they were able to do super-quick invoicing and labeling with the help of handheld devices integrated with the solution provided by Unicommerce.
• Reporting – Enabling accurate reports and dashboards, the brand was able to retrieve item barcode reports where they can have the purchase codes along with the items in the barcode report. To make it more precise, Unicommerce created a new column in the barcode report to add which items are registered against which purchase or vendor code; this, in turn, helps the brand map the vendors against the purchase codes. With the help of real-time inventory reports, the exemplary brand was able to be in sync with its inventory updates and have the order fulfilled on time.
• Multiple Integrations – As the technology-enabled brand needed various marketplace integrations, including Amazon, Flex, Flipkart, Shopify, etc., Unicommerce helped the brand integrate its inventory and manage orders across all the required marketplaces smoothly. 11+ shipping providers were integrated based on the allocation rule, where the brand sets a priority order as to which order should be sent via which shipping provider according to their serviceability in the region
• Seamless Multiple Store Management – Utilizing Unicommerce’s omnichannel solution, the brand efficiently handled numerous exclusive brand outlets, websites, and online marketplaces, all from a centralized dashboard. Neeman’s successfully capitalized on the solution’s capabilities, including the endless aisle feature, enabling customers to seamlessly purchase products online and return them offline or purchase offline and return online.

Growing exponentially, Neeman’s is a highly scalable brand integrated with 11+ shipping providers, catering to the maximum pin codes in the serviceability region. The innovative footwear brand was able to achieve exponential growth with a whopping 148% rise in sales orders, which was seamlessly managed using our Omnichannel solution.

With Unicommerce’s robust inventory management solution, the brand achieved smooth inventory to marketplace mapping, resulting in a 100% order fulfillment rate. As the brand was facing difficulties in inventory and order sync during the high-selling period, Unicommerce provided a dedicated team of professionals to closely monitor the operations and make sure that the brand did not face any sync issues.

With better inventory management, Neeman’s Footwear brand was able to

• Catalog size increased from 984 SKUs to 2,604 SKUs
• Currently operating from 16 facilities, which were 3 previously.
• On receiving barcodes prior to the GRN process, the brand was able to decrease the time consumption in the process, lowering the average order-to-ship time to 29.7 hours
• 1,132,320 Live Inventory Count
• 2,604 Live Catalog Count
• Seamlessly Managing 148% Growth in Sale Orders

• Customized API Solution – With a large customer base and multiple brands to manage, the company faced the challenge of managing inventory and fulfilling orders on time. To overcome this challenge, Unicommerce offered a customized API solution integrated with Odoo, a US-based ERP software.
  The customized e-commerce integration allowed Odoo to consume Unicommerce’s API, pulling inventory data on a daily basis. Whenever the inventory levels fell below a certain threshold, Odoo would automatically generate a purchase order, which is then processed by WOW Skin Science.
  Once approved, the goods were received through GRN and added to the stock, ensuring inventory levels were always optimal, avoiding stockouts and overstocking. This created a positive impact on the customer experience by guaranteeing products are always available and orders can be fulfilled promptly.
• Virtual Warehouse for Resolving Unfulfillable Orders – WOW Skin Science faced a dilemma – they wanted to accept all orders that came their way but struggled to fulfill them when inventory was unavailable. The brand knew that declining orders would hurt customer satisfaction and sales. They needed a solution, and that’s when they turned to Unicommerce and created a virtual warehouse for unfulfillable orders.

  This buffer zone enabled WOW Skin Science to efficiently manage the influx of orders, even when inventory was unavailable. With the help of Uniware, the brand implemented a new script that ran every four hours and automatically sent unfulfillable orders to facilities with the available inventory. This ensured that orders were always rerouted to the best possible location for timely fulfillment.

• Eliminating GST Overpayments on BOGO Products – GST overpayments can be a major financial burden for any company, and WOW Skin Science was no exception. Their BOGO scheme led to an unexpected challenge when they charged GST on the MRP of both products, even though one had zero value. This issue had a significant impact on the company’s profit margins, and it became essential to find a solution.

  Unicommerce rose to the challenge and created a customized invoice that charged GST on only one of the products – the one with an MRP – while excluding the one with zero MRP. This helped to eliminate overpayments but also reduced the tax burden on the company.

• Combating Fraudulent Returns – Unicommerce came up with a creative solution to tackle the challenge of fraudulent returns causing financial losses to WOW Skin Science. By enabling the brand to generate invoices that divided the total amount of the BOGO scheme by the number of products, Unicommerce ensured that wardrobing would not go unnoticed.

  In simpler terms, if the BOGO offer was for two products priced at Rs. 2,000 each, the total invoice amount would be Rs. 2,000 (BOGO). Divining Rs. 2,000 by two would result in Rs. 1,000 to be paid for each product. However, the invoice was created with zero value for the second product, which would act as a deterrent to wardrobing.

  By requiring customers to pay for both products, even if they receive the free product first, the company can still generate revenue and minimize losses in the event of partial cancellation or return. This approach not only helped WOW Skin Science in covering the cost of the free product but also ensured that the company didn’t end up losing money on shipping and handling expenses.

After joining forces with Unicommerce, WOW Skin Science has soared to new heights of success, achieving an order fulfillment rate that would make even the most ambitious entrepreneur swoon. Their sales channels have expanded tenfold, thanks to the robust inventory management system provided by Unicommerce.

With over 8 lakh products in live inventory, WOW Skin Science has achieved an awe-inspiring order growth rate of 112% in just seven months. However, the real magic lies in Unicommerce’s simple yet powerful tech infrastructure.

With it, WOW Skin Science increased its catalog size by 141% and handled a live catalog count of 2K+ products. This has led to remarkable improvements in operational metrics, with an average order-to-ship time of just 26.8 hours over the 7-month period.

Unicommerce has provided WOW Skin Science with solutions like customized API, a virtual warehouse for unfulfillable orders, and even eliminated GST overpayments. With such incredible support, the company has been able to combat fraudulent returns and streamline its operations, leading to unprecedented growth and an ever-expanding customer base.

• Superior Inventory Management with Shelf Creation – Unicommerce introduced Supertails to a groundbreaking feature called “Shelf Creation,” revolutionizing their inventory management. This innovative solution offers a wide array of shelves and shelving units designed to maximize efficiency and facilitate effortless identification of product placement within any storage facility or warehouse.
  This not only helped Supertails to amplify available space economically but also ensured a clutter-free arrangement of products, enhancing accessibility and picking efficiency.
• Better Operational Efficiency at the Batch Level – By leveraging Unicommerce’s advanced batching feature, Supertails was empowered to seamlessly trace its inventory at the batch level. This feature provided Supertails with the ability to track different aspects of inventory, such as cost, expiry, manufacturing details, and vendor information.

  Moreover, the batching feature enabled the marketplace to identify inventory that was nearing its expiration date. This enabled Supertails to effectively sell off products by implementing the First-Expiry-First-Out (FEFO) method, thereby reducing the occurrence of expiration and wastage.

• Enhanced Picking by Handheld on Batching – To address the substandard picking process at Supertails, Unicommerce helped the company implement an enhanced picking system using handheld devices. The handheld devices are equipped with advanced barcode scanning capabilities, enabling efficient and accurate identification of products.

  Each handheld device is connected to a centralized order tracking system, which provides real-time updates on order status and inventory levels. Supertails leveraged handheld on batch lot inventory, which enabled workers to scan and pick items in batches/lots, reducing the time and effort required for each order. As a result, the brand can process a larger number of orders within the same timeframe, thereby boosting productivity.

• Advanced Reporting with Automated Report Generation – Unicommerce provided Supertails with a powerful reporting feature, “automated report generation.” Through the integration of APIs, Supertails can now easily export reports with specific details, such as batch expiry information. This means that the brand can now automatically download data at the batch expiry level, allowing for granular analysis of its inventory.

  Undoubtedly, the versatility and flexibility of Unicommerce’s APIs empower Supertails to streamline its reporting workflows and enhance efficiency. Instead of spending hours manually downloading data, Supertails can now rely on the automated system to provide them with the necessary reports in a timely manner.

• Dropship Facilities for Improved Operational Efficiency – The solution provided by Unicommerce, called Dropship Facilities, significantly improved operational efficiency by enhancing the coordination and information sharing between Supertails and multiple vendors.

  By implementing this solution, Supertails gained comprehensive visibility into vendor-specific order information within their account. This means that they can now easily access and monitor orders placed with each vendor, allowing for efficient tracking and management of the entire order fulfillment process.

The implementation of Unicommerce has had a profound impact on Supertails’ business operations, driving significant improvements in efficiency and performance. Notably, the implementation of features such as handheld picking and putaway at the batching level has played a pivotal role in driving these improvements.

With a remarkable order fulfillment rate of 99.99%+, Supertails has achieved exceptional customer satisfaction by consistently delivering orders accurately and on time. In just eight months, Supertails experienced a remarkable 96% order growth, a testament to the effectiveness of Unicommerce’s solutions in scaling their business.

The marketplace has successfully maintained an average O2S (order-to-ship) time of 14 hours, reflecting its ability to efficiently process and fulfill orders, which also resulted in a significant 18% drop in returns.

The marketplace has successfully maintained an average O2S (order-to-ship) time of 14 hours, reflecting its ability to efficiently process and fulfill orders, which also resulted in a significant 18% drop in returns.

With a live inventory count exceeding 2.4 lakhs and a live catalog count of over 17K+ products, Supertails has benefitted from enhanced traceability at the batch level. This comprehensive visibility into their inventory allows for better inventory management, accurate stock tracking, and efficient order fulfillment.

• Seamless Item Traceability at SKU Level – With the help of Unicommerce’s advanced item traceability, Attitudist was empowered to seamlessly trace its inventory at the SKU level. This feature provided Attitudist with the ability to track different aspects of inventory, such as cost, expiry, manufacturing details, and vendor information. Attitudist gained complete visibility into the lifecycle of their products, allowing for efficient inventory management and informed decision-making.
• Robust Inventory and Order Management – Unicommerce revolutionized Attitudist’s warehouse operations by providing them with a centralized inventory management system, enhancing efficiency across the board. The brand now has the ability to see the current stock levels of its products in real-time. This has allowed them to better manage their inventory and avoid situations like stock outs or overstocking.

  Additionally, Unicommerce’s order management solution simplified the complexities associated with handling orders across their D2C website and Amazon. The brand effortlessly received and processed orders, automated fulfillment workflows, and eradicated errors in the process.

• Space Optimization Made Easy with Shelf Management – Space optimization is a crucial aspect of warehouse management, and Unicommerce addressed this challenge for Attitudist through its shelf management feature. From adding or removing shelves to rearranging the entire area, Unicommerce worked closely with Attitudist to customize the layout and configuration of shelves to meet specific requirements. By optimizing shelf space and implementing efficient storage practices, the brand significantly improves its warehouse operations.

• Automated Returns Management – Attitudist faced challenges in managing returns, but Unicommerce simplified this process for them. The platform’s robust return management system has enabled the company to handle customer-initiated returns (CIR) and return-to-origin (RTO) processes seamlessly, resulting in enhanced customer satisfaction and operational efficiency.

By onboarding Unicommerce, Attitudist has effectively tackled its warehouse and inventory management challenges. This collaboration has brought about remarkable improvements and growth for the company. The brand has achieved an impressive order fulfillment rate of 99.99%+ and witnessed a staggering 121% growth in sales orders.

Furthermore, Attitudist’s gross merchandise value (GMV) has experienced an astounding growth of 576%. These remarkable results can be attributed to Unicommerce’s efficient warehouse management system (WMS), which incorporates features like SKU-level batching, shelf management, and more.

The brand has also witnessed an exponential growth of 1662% in its SKU count, highlighting the company’s expanding product range and customer demand. Currently, the brand maintains a live inventory count of 60K+, showcasing its ability to efficiently manage a large volume of products.

Want smooth stock tracking and happier customers? Inventory management systems are the answer! They make inventory tracking, ordering, and restocking easier which optimize operations, reduce costs, and enhance customer satisfaction through efficient supply chain management. Not convinced? Check out the below-mentioned case study featuring a Unicommerce client, which is a leading Multi-Brand Car Service company. It’s a real-life example of amazing results after implementing an inventory management system.

• SKU Management Feature – With Unicommerce’s SKU management functionality, the brand was able to get a centralised view of inventory and SKU-wise visibility across multiple sales channels. This, in turn, saved them from unnecessary duplication as each SKU has a unique code, which remains consistent across multiple marketplaces, hence, enabling the brand to add the actual number of available inventory.
• Seamless Marketplace Operations – The brand wanted to create a marketplace where vendors can sell their products and customers can buy directly from the vendors, which got possible with Unicommerce’s Dropshipping solution.
• Robust Allocation Rules – The car service company was able to create dropship panels using Uniware, which enabled it to set the allocation rules on multiple parameters, including channels, locations, and SKU codes. Also, the rules can be set as per the priority to allocate orders to the vendor panels.
• Custom Notification Script – Unicommerce enabled the Custom Notification Script that enabled the brand to send updates to the website customers, letting them know at which stage the order is so that they can track it in real time. Furthermore, with the current order status, the brand could send the AWB number of the courier partner for tracking once the order is in the shipping stage and out of the warehouse.
• Auto Hopping Feature – With the advanced omnichannel-enabled features, Unicommerce offered the brand an auto-hopping feature that enabled the store staff to accept or reject any or all of the items of an order. Once rejected, the item will hop on to another store. This feature further empowered the company to improve the customer experience.
• In-Depth Reports & Dashboards – With the accurate reports and dashboards feature of Unicommerce, the brand was able to retrieve sales order reports, put away reports, and inventory snapshots, which enabled them to have enhanced visibility over their operations as they could analyze inventory availability, the total count of SKUs, number of items sold, etc.

Warehouse Management Systems (WMS) represent a major investment in your supply chain and operational efficiency. While it can be difficult to gauge your estimated time to value, the below-mentioned case study for a leading footwear brand company in India, a Unicommerce client, detailing their experience with an e-commerce warehouse management system and the results they achieved after successful WMS implementation.

The company has noticed an exponential growth in ecommerce sales and wanted to improve their B2C fulfillment operations through a tested and proven technology. After spending a good time in evaluating multiple products in the market across various business parameters (scalability, cost, ease of use etc.), they zeroed in and selected Uniware, an Advanced Warehouse Management System (WMS) on SaaS platform for one of its regional facilities. The solution had matched critical business parameters like –

• Mature & Stable solution making the system more reliable and cost effective, with reduced cost of operation and logistics
• Integration with leading online sales channels and logistic partners have boosted and simplified the order fulfilment processes
• Comprehensive support of inbound and outbound warehouse processes through advanced features like cycle count, FIFO, handheld support etc
• Complete data visibility across both the HQ and regional centers about key metrics, through a completely automated system helping them manage their day to day operations
• Easy & quick to set up (complete setup done in 15-20 days) without disturbing the on-going fulfilment operations
• Centralised order and inventory management system resulting in reduced manual effort, giving the client time to strategise and focus more on brand building.

• Enabled Pigeon Hole and Staging for Custom Orders – Unicommerce provided IGP with an advanced solution, namely the Pigeon Hole and Staging Concept, to optimize their order fulfilment process. When a custom order is received, the system identifies items located in different areas of the warehouse. These items are then picked in bulk and placed in a designated staging area. Once all the items are successfully gathered in the staging area, the items are picked again as per the custom order requirement and prepared for packing. This solution ensures efficient order processing by strategically organising items based on their location. This approach minimised unnecessary movement, reduced the time required for order fulfilment, and enhanced overall operational efficiency.

• GRN with Weighted Average Cost – To address the costing challenges arising from vendor SKU variation, Unicommerce introduced the Goods Receipt Note (GRN) pricing, which is based on the weighted average cost. This solution allows IGP to calculate the average cost of an SKU based on the prices from different vendors and the quantities received. With the implementation of this solution, the item master record is automatically updated to reflect the accurate cost of each item, despite the fluctuating prices from different vendors.

• Enhanced Reporting Capabilities – Unicommerce provided customised reporting capabilities, allowing IGP to access real-time and accurate data related to inventory, sales, and order status. Some noteworthy reports included weighted average cost reports and centralised sales order reports. The weighted average cost reports provided IGP with detailed information on the average cost of their inventory, taking into account the GRN pricing. Additionally, the centralised sales order reports offered a consolidated view of the sales orders across all IGP facilities. This comprehensive overview enabled IGP to monitor sales performance and inventory levels across multiple locations, facilitating better decision-making and resource allocation.

• Improved Purchase Order (PO) Process – Unicommerce offered a significant improvement to IGP’s Purchase Order (PO) process. The brand gained enhanced accountability and transparency as the system provided detailed information on who closed each PO, ensuring clear ownership and transparency throughout the process.Earlier, IGP had to create separate POs for each facility. However, with Unicommerce, IGP can now push the same PO from one location to multiple facilities using a single report, streamlining the distribution process.
• Customized APIs Solutions – Unicommerce provided customized APIs tailored to IGP’s specific requirements. These APIs offer seamless integration and automation of various tasks. Key API solutions include:
  • Vendor Catalog and Vendor Export Job: IGP can easily subscribe to reports and receive timely updates through these APIs. This allows them to stay informed about important vendor-related information.
  • Get GRN: The brand can now obtain crucial information related to GRNs. This includes essential details about received goods, such as quantities, pricing, and other relevant information.
  • Create/Update Vendor: Managing a vast list of vendors became effortless with Unicommerce’s Create/Update Vendor API. IGP can efficiently handle its extensive vendor database by creating new vendor profiles or updating existing ones.
  • Edit Shipment: This API empowered IGP to make necessary adjustments to shipment details. This includes modifying shipment status and updating package dimensions.

• Started EAN Scanning at Handheld – For IGP Unicommerce enhanced scanning feature at the barcode SKU level, including support for EAN (European Article Number) scanning on handheld devices. This feature enables efficient and accurate identification of products using scannable identifiers. With Unicommerce’s solution, IGP can scan not only SKU codes but also other numeric or alphanumeric codes to retrieve relevant information. This improves the speed and accuracy of product identification and retrieval.

• Enhanced Communication Between IGP.com and Vendors – Unicommerce aimed at enhancing communication between IGP vendors and the brand by notifying vendors via email when the Goods Receipt Note Quality Check (GRN QC) is completed. This means that once the quality check for the received goods is done, the system automatically sends a notification to the vendor, informing them that the GRN process has been completed.This alert served as a way to keep the vendors updated and informed about the status of their goods. It ensures transparency and communication between IGP (the brand) and its vendors.

The partnership between IGP and Unicommerce has greatly influenced IGP’s journey of business growth:

• Unicommerce’s customizations, such as Pigeon Hole and Staging, streamlined IGP’s order fulfillment process, resulting in a high order fulfillment rate of 99.99%+.
• With improved operational efficiency and automation provided by Unicommerce, IGP experienced a remarkable 7X growth in order volume within a short span of four months.
• Unicommerce’s solutions enabled accurate and real-time inventory management, helping IGP maintain a live inventory count of 11 M+ items.
• IGP’s catalog size grew by 70%, from 21,517 to 36,481, thanks to the scalability provided by Unicommerce.

Allocation Rules Enablement

• Allocation Rules Enablement – Unicommerce enabled the brand with a hopping feature so that it can automatically send the order details to the nearby store for quick fulfillment. With this feature, the brand was able to set allocation rules regarding where the order needed to be allocated. With Unicommerce, it allocated orders based on pin codes, city, state, region, and more.
• Quick & Seamless Inventory Allocation – To manage the stock level and achieve complete inventory visibility, the brand’s ERP system (Ginesys) pushes the inventory details (store-wise SKU detail) from the brand’s 51 stores into Unicommerce’s system. Unicommerce then compiles the details of the entire inventory and passes it to the brand’s own website (Shopify) along with multiple marketplaces, providing 360-degree visibility of inventory to the brand.

• Optimized Order Routing and Allocation to Facilities – Before partnering with Unicommerce, the brand struggled with order routing and allocation. To resolve this issue, Unicommerce implemented dynamic real-time mapping in their warehouses, allowing orders to be fulfilled from warehouses with available inventory. Upscalio also leveraged Unicommerce’s platform (Uniware) to create dropship panels and establish 128 allocation rules based on various parameters, including channels, facilities, and SKU codes. This flexibility enabled the brand to prioritize order allocation to vendor panels, ensuring that critical orders are fulfilled quickly and efficiently.

Comprehensive Returns Reports

• RTO reports – Unicommerce enabled the brand with fields to generate the reports for orders which were returned to the origin. This also represents the number of SKUs returned to origin with respect to the total number of items sold. Some of the important fields, which Unicommerce enabled in the reports are putaway date, display sale order, etc.
• CIR reports – To understand the number of returns initiated by the customers, The House of Rare leveraged Unicommerce’s CIR reports in the returns dashboard. For this particular report, Unicommerce enabled columns, such as selling price, voucher code, etc.

Custom Use Case Handling

• Custom Use Case Handling ERP notification report – To check the efficacy of its ERP integration with Unicommerce, the brand uses a report that shows failed/successful entries of dispatched orders for both marketplaces and its own website to the ERP system. This enabled the brand to avoid and minimize discrepancies in the accounting of cash inflows via sales.
• Picklist management – Unicommerce enabled the brand with a picklist custom use case through which it can check the picklist start and end time along with order-wise picklist quantity. This led them to monitor the performance of warehouse staff and organize the warehouse layout.
• Classification of orders – Unicommerce provided differentiation for both app and website orders to let the brand calculate the ROI and performance of both individually and plan the course of action for the future accordingly.

Power-Packed Integrations

• SMS integration – The SMS integration enabled the brand to maintain complete transparency of its orders by giving regular tracking updates to its customers. This also regulated customer stickiness since customers gained insights into their orders on time.
• ERP/Accounting
  SMS integration – Unicommerce enabled the brand with Ginesys integration so that it can accumulate its inventory and get an overview of its overall inventory and orders seamlessly.
• Marketplaces and Cart Integration – With Unicommerce as its technology partner, The House of Rare is seamlessly integrated with multiple sales channels, such as Shopify (own website), Flipkart, Myntra, Nykaa Fashion, and Tata CLiQ.
• Logistics Integration – To fulfill orders on time without roadblocks, Unicommerce offered leading logistics/shipping integration, such as Pickrr, Shyplite, DHL, and Blue Dart.

Having unique automation and operational capabilities, Unicommerce has been every step of the way with The House of Rare. The simple yet power-packed interface of Unicommerce has empowered the brand to expand its presence from local to international markets, such as Canada and the USA along with demonstrating 9X sales order growth from July’20 to Dec’21. From empowering the brand with omnichannel enabled solutions to increasing the number of sales channels from 3 to 8, the brand has been able to manage 4 warehouses and 51 stores through the scalable Unicommerce platform.

Moreover, with the in-depth CIR and RTO reports, The House of Rare was able to determine its order returns while witnessing a 34% drop in returns

While it maintained a catalog count of 36K+ items and a live inventory count of 710K+ products, the real-time management of operations enabled them to dispatch 178K+ orders per month. Additionally, with the continuous involvement of Unicommerce (from order placed to order packing to dispatch), The House of Rare was able to dispatch all orders in 12 hours of average time while maintaining an SLA breach of 3.4%. 

• Enhanced Traceability at Item-level – Unicommerce provided seamless traceability at the item level, allowing Upscalio to track every item throughout its journey in the warehouse. This helped the brand to identify and manage inventory more efficiently, reducing waste and spoilage. 
  Moreover, implementing expiry management, such as the first-in, first-out (FIFO) method, enabled Upscalio to identify soon-to-expire inventory and take proactive measures to liquidate it.

• Optimized Order Routing and Allocation to Facilities – Before partnering with Unicommerce, the brand struggled with order routing and allocation. To resolve this issue, Unicommerce implemented dynamic real-time mapping in their warehouses, allowing orders to be fulfilled from warehouses with available inventory. Upscalio also leveraged Unicommerce’s platform (Uniware) to create dropship panels and establish 128 allocation rules based on various parameters, including channels, facilities, and SKU codes. This flexibility enabled the brand to prioritize order allocation to vendor panels, ensuring that critical orders are fulfilled quickly and efficiently.

• Streamlined Returns Processes – The brand has revolutionized its returns processes by utilizing Unicommerce’s e-commerce returns management feature. With the ability to track reverse pickups, returns, and cancellations in real time, the brand has greatly streamlined its operations, reducing the time and effort required to manage customer refunds. 

  This has increased efficiency and improved customer satisfaction and loyalty, ultimately enhancing Upscalio’s reputation and driving its growth.

• Access to In-depth Reports and Analytics – Unicommerce’s advanced reporting and analytics capabilities helped Upscalio improve its inventory and order management. They now have a customized automated inventory report that updates every 12 hours, providing a detailed inventory snapshot of opening and closing stock for the day’s first and second half.

  To improve their returns management, a custom report called ‘Upscalio All Returns – Item Wise’ was created, which included courier and customer return reports sorted by item barcode. This report provided fields such as return invoice date, product SKU code, product name, and more, enabling Upscalio to gain deeper insights into their returns management.

• Need for Customized Report and Analytics – Upscalio’s complex operations demanded customized reports and analytics, particularly in managing returns data to ensure customer satisfaction and minimize losses. Having a comprehensive understanding of their returns data was critical for Upscalio to achieve a better order fulfillment rate.

Upscalio’s journey began with a single small brand, trying every option available to centralize its multi-warehouse operations. But after rigorous research and trial, they found their perfect match – Unicommerce. 

Since then, Unicommerce’s cutting-edge technology has allowed Upscalio to increase its catalog size by an impressive 654% while also achieving a perfect 99%+ order fulfillment rate. The brand has also expanded its sales channels from 7 to 14, including the addition of its own website. The company is now processing over 2,000 orders per day across its portfolio of 11 brands covering segments like homeware and kitchen appliances, automotive accessories, footwear, and ergonomic furniture.

Furthermore, the company has increased its facilities from 4 to 6, which has greatly improved the management of inter-facility stock transfers. The implementation of Unicommerce has also resulted in improved operational metrics, with an O2S (order-to-ship) time of 27.4 hours on average over a 3-month period, which is an impressive feat. 

With enhanced traceability at the item level, seamless ERP integration, optimized order routing and allocation, streamlined returns processes, and access to in-depth reports and analytics, Upscalio’s multi-warehouse operations have reached new heights of efficiency and profitability.